However, if they do not have to do any of the work for themselves, then they will not care as much that they are having a problem in the first place and are more likely to enjoy their experience with your company. Going through a long walkthrough that may not fix the problem generally does not make them any happier.
When a customer contacts IT, it means that they already have a problem and are likely already frustrated with their technology. Not only is this far more efficient for you, customers love it. The program allows you to quickly root out the problems that your client is having and solve them without them having to even lift a figner. Overall Opinion: TeamViewer QuickSupport is a must have for large companies of all types, but especially those with an active website or those that are already based in some sort of technology.
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